TICKETS & PASSES

2024 General Admission

*Senior Admission: Valid for guests 55 and older- must be present upon park entry. Admission price is only available in person.

**Military & First Responders Admission: Must present military ID or badge upon park entry. Admission price is only available in person.

Lockers

Season Pass Frequently asked Questions

When does Neptune Island Waterpark open for the season?

Neptune Island Waterpark will open to the public on Saturday, May 18th for Season Pass Holders and Sunday, May 19th for all guest. For our complete schedule, visit our About the Park page.

Do you offer a family pass?

Neptune Island does not offer a family pass, but has included 3 Bring-a-Friend single use admission tickets with every season pass. Each season pass is valid for one (1) individual for the entire season.

What are Bring-a-Friend tickets?

Bring-a-Friend tickets are three (3) single use admission tickets that season pass holders receive to use throughout the season. Your tickets are good for one use each and will be active once you receive your actual season pass. These entitlements are applied directly to your card and are redeemed at the Main Gate, so you can skip the line at the Admissions Office. Once you have used your three Bring-a-Friend tickets they cannot be redeemed again in the 2024 season.

I purchased my season pass online, how do I get my actual season pass?

Once you purchase your season pass online, you will receive a digital pass to your email. Our Admissions Crew will take your picture for season pass verification, if you did not upload your own. You will receive a season pass card for every individual that you have purchased a season pass for.

Can someone else use my season pass?

Season pass cards may only be used by the season pass card holder that the card is registered to. Season passes may not be transferred from person to person. Use of a season pass by anyone other than the photographed account holder, or the violation of any park rules, will result in expulsion and/or revocation of your season pass without a refund.

How do I use my discounts associated with my season pass?

Season pass holder entitlements may only be issued in-person at this time. Please visit our Admissions Office for assistance with redeeming your discounts. Food & Beverage discounts can be applied directly to your order at The Galley or Low Tide Lucy’s.

How long is my season pass valid?

All season passes are valid for the entire season. The 2024 season will begin on Saturday, May 18, 2024 and last through Labor Day.

What is Early-Bird Entry?

Early-Bird Entry is an exclusive perk for our Neptune Island season pass holders. This allows season pass holders the opportunity to enter the park 15 minutes prior to the general public on Saturdays, Sundays and holidays (Memorial Day, Independence Day & Labor Day) for a prime selection of seating. Early-Bird entry begins 11:45 on Saturdays, Sundays, and holidays.

Do you offer discounts on season passes?

Because our season passes have already been extremely discounted from their $150 value, we do not offer additional discounts on season passes. We do offer discounts on daily admission tickets for Military, EMS, Fire, Police and Senior Citizens (55+).

Do I need a season pass for my child that is age 2 or under?

Children 2 and under are free.

Guests who are ages 2 and under may purchase a Neptune Island Swim Diaper Cover to act as their 2024 Season Pass. Our swim diaper cover is a one-time purchase of $10.49 + tax and is reusable for the entire season. There are limited qualities available and once sold out, these will be discontinued. These diapers are unique in the fact that they go over your child's normal swim diaper. The swim diaper cover will act as their ticket into the park. To purchase your Neptune Island swim diaper, please visit the Admission Office in person. Guests who do not wish to purchase a swim diaper cover, must purchase an admission ticket for those in their party ages 2 and under. 2 and under admission tickets are $3.50 + tax.

Who is considered an "In-City Resident"?

In-City residents are those who live INSIDE the city limits of Hartsville. Because this project is funded by the City of Hartsville, we can only extend In-City pricing to Hartsville residents who currently live inside the city limits. To determine if your address qualifies you for an In-City Resident discount, please use this map tool.

Will you sell out of season passes?

Neptune Island does have a set number of season pass cards for each season as these are pre-printed for the season. Season pass sales will cease once we have sold out of these cards. All season pass sales will end on July 31, 2024.

Is there a way to receive a refund for my season pass?

All ticket and season pass sales are non-refundable. Season passes are also non-transferable.

What happens if I lose my season pass card?

Uh oh! Simply visit our Admissions Office during your next visit and we will gladly replace your card for a small fee. There is a $10 replacement card fee.

How do I purchase a season pass as a gift?

Someone must be on the Nice List this year to be receiving a Neptune Island season pass as a gift! Simply type in their information when purchasing the season pass online. All they will need to redeem their pass at the park is the confirmation email and QR code from the “Get Your Tickets” link within the email. Please email our Crew at guestservices@neptuneisland.com for additional assistance.

What happens if I forget my season pass card at home?

Uh oh! We understand life happens. Simply visit our Admissions Office upon arrival and ask our Crew to review your season pass. Once it is confirmed that you do have a valid season pass, then a temporary one day ticket for the season pass holder may be purchased for $3 + tax. Season Pass Perks, such as Bring-a-Friend passes, cannot be redeemed unless your physical season pass card is present. No exceptions.